Props and a big THANK YOU to commenter Peg, who suggested I contact the Better Business Bureau to get my refund from Mileyworld.com.
I reported them to the BBB this afternoon, and sent a follow-up email to firstname.lastname@example.org, informing them of my case number with the BBB. I also mentioned all of the comments I got on my blog from others who found themselves in the same predictament, as well as the guy who emailed me about getting everyone together to file a class action lawsuit.
I’m not sure which of those statements had the greatest effect, but within 4 hours, I received this email:
All members whose accounts were set to renew were e-mailed 30 days prior to the billing date. That e-mail contained detailed instructions on how to cancel. Our terms and conditions as well as the FAQs on our Help Desk are clear that memberships renew each year until canceled. Seniority is traditionally a benefit of music fan club memberships, and most of our fan club members do in fact elect to renew.
Nevertheless, despite our user terms, your membership has been cancelled and your card credited as a gesture of goodwill.
We hope you’ve enjoyed your membership.
MileyWorld Customer Service
There you have it, folks.
I also received ANOTHER email from a customer service rep at MileyWorld, telling me that they “confirmed” that they sent 2 email notices to my email address on file, but acknowledging that those do sometimes get deleted as spam. Nevertheless, “as a courtesy, we are deleting your membership and issuing a refund.”
I cannot tell you how happy I am that they FINALLY decided to do the right thing. To all of you who are in this same predicament, I hope that you keep on pursuing it, and that you also have a successful outcome.
I listed this contact info on the earlier MileyWorld post, but I’ll put it here as well:
BBB of Middle Tennessee
201 Fourth Ave. North, Ste. 100
Nashville, TN 37203-3984